Reference

How klwin18 Looks After Your Privacy

This page sets out what we collect when you open an account, how that information connects to your Touch 'n Go eWallet, Boost or GrabPay top-ups, and who can access it.

Account data limited to what's neededPayment details tied to your transfer reference onlyYou can request what we hold on youAccess depends on local law
klwin18 How klwin18 Looks After Your Privacy
HOW WE PROTECT IT

Data Handling, Cookies And Account Security

Protecting your account isn't a one-line promise — it's a set of practical steps that run every time you log in or move money. From how we store your login session to how long payment records stick around, here's the practical side of what keeps your account data contained rather than floating around unnecessarily.

Login And Session Security

Your session ties to device and login signals so an unfamiliar sign-in can trigger extra verification — OTP confirmation, not just a password, before access to your account wallet is allowed.

Cookies And Browsing Data

Cookies on klwin18 remember your session and language setting so you're not re-entering details every visit; they don't carry your payment credentials or wallet PIN at any point.

Record Retention Windows

Transaction records linked to Touch 'n Go eWallet, Boost or GrabPay stay on file only as long as verification or dispute-handling needs require, then they're phased out of active systems.

Requesting A Correction

If a detail on your account is wrong — a contact number, a payment reference — raise it through live chat with supporting proof and we'll update the record on file.

REACH US ON PRIVACY

Who To Contact About Your Data

If something about your account data feels off, or you want a copy of what we hold, you don't need to dig through settings menus to find help. We've set up specific paths for privacy questions that run separately from general account support, so a request about your data gets handled by someone who deals with that directly.

Live Chat Privacy Desk Open live chat from your account dashboard and flag it as a privacy or data request — this routes straight to the team handling account records, not general queries.
Account Data Requests Ask for a copy of what we hold on your account, including payment references tied to Touch 'n Go eWallet, Boost or GrabPay transfers, through your registered contact details.
Payment Query Support For questions about how a specific DuitNow or FPX transaction record was stored or matched to your account, raise it through live chat with your transaction reference ready.

Privacy Policy Questions You Ask Us

We collect identity and contact details plus the payment reference tied to your Touch 'n Go eWallet, Boost or GrabPay top-up — nothing beyond what verification and local law require.

Only what's needed to confirm a transfer cleared. Your e-wallet provider or bank manages the rest of that transaction under its own separate terms and policies.

Yes — raise the request through live chat under a privacy or data query, and we'll walk you through what's on file for your account.

Records tied to DuitNow, FPX or wallet transfers are kept only as long as verification or dispute-resolution needs require, then removed from active systems.

Not immediately. Certain records are retained briefly for compliance or dispute purposes before being phased out, even after your account is closed.

Reach out through live chat with supporting proof of the correct detail, and we'll update the record tied to your account wallet accordingly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.